CX Strategy & Engagement
Customer-engagement roadmaps, journey design, and the measurement that proves it — CSAT, NPS, and the outcomes leadership actually cares about.
Customer Experience & Product Strategy
Customer experience and product strategy for regulated industries.
Lodeva Advisory helps utilities, public-sector, and financial-services organizations align their teams to a clear north star — and deliver outcomes that move the needle, not just another backlog of features.
What I do
Senior advisory, from strategy through delivery.
Hands-on product and customer-experience leadership for complex, heavily-governed environments — engaged as a fractional leader or embedded with your team.
Product Leadership
Product vision, outcome-based roadmaps, and disciplined backlog management. Agile delivery that keeps multi-disciplinary teams pointed at strategic goals.
Discovery & Customer Insight
Continuous discovery and user research, with AI-driven sentiment and text-mining insight — so prioritization is grounded in evidence, not opinion.
Delivery in Regulated Environments
Rapid, high-value delivery inside utilities, government, and financial services — where compliance, legacy systems, and many stakeholders are the norm.
How I work
Three principles behind every engagement.
01
Outcomes over output
Too many teams become feature factories and lose the customer. I realign people and roadmaps to the outcomes that move the business forward.
02
Decisions from evidence
Data, hypothesis testing, and real customer insight drive the backlog — so investment goes where it earns adoption, conversion, and retention.
03
Empathy at the centre
I become an expert in your product and your customers, building seamless, time-saving journeys that earn trust and loyalty.
Track record
Trusted across high-stakes, regulated environments.
More than a decade leading customer-facing digital products — from discovery through launch — for organizations where getting it right matters.
- Customer-experience strategy and digital channels for a national electric utility.
- Global product management for a leading e-commerce company, spanning 21 marketplaces.
- Senior product management and discovery for provincial-government programs serving millions of citizens.
- Web-based products for international financial services — mutual funds, wealth, and regulatory initiatives.
American Business Award–winning product
Certified Scrum Product Owner (CSPO)
PMP
M.Sc. — McGill University
Finance & Economics — Western University
13+ years customer-facing
About
Leyuze Kozanoglu, Founder
Leyuze is a senior customer-experience and product leader with more than 13 years guiding multi-disciplinary teams through complex, regulated digital products — from concept and discovery to launch and beyond.
She has led customer-engagement strategy for a national utility, global product work for a major e-commerce platform, public-sector discovery programs, and award-winning financial-services applications. Her focus is constant: align teams to strategic goals, use evidence to decide, and never lose sight of the customer.
Lodeva Advisory is the home for that work — senior, hands-on guidance for organizations that need to turn customer experience and product strategy into measurable results.
Get in touch
Let's find your north star.
Whether you're shaping a new product, rethinking the customer experience, or realigning a team to outcomes — let's talk about where Lodeva can help.
Email hello@lodeva.ca